Satisfied PatientsAug 21, 2019
Can you make someone satisfied? The answer is NO! You can work your butt of trying to provide plenty of time, attending to the patients list of complaints, be thorough, be extra super sweet and the patient can leave completely unsatisfied!Can you make someone satisfied? The answer is NO! You can work your butt of trying to provide plenty of time, attending to the patients list of complaints, be thorough, be extra super sweet and the patient can leave completely unsatisfied!
Why? Because you cannot change anyone's feelings, EVER!
It is NOTHING to do with you! It is all about what THEY are thinking!
Isn't that great news!
It's all about THEIR thoughts, if they have the thought "I'm not satisfied" it is their thought and they are the ones who will feel grumpy or irritated.
Your thought in turn gets to be whatever you want it to be. You could choose to think "I could have done better" and in turn feel shitty. Or you could choose to think "I turned up and did my very best" and feel absolutely SATISFIED!
Your thoughts are optional! Don't let someone else's words have any power! Only you can hurt your feelings!!
Be encouraged and choose thoughts that serve you!
What about that "confidential" letter from the CPSO?
The letter from CPSO is neutral, it's just a letter and some words. What you make it mean is always optional.
You can decide to think you did something terribly wrong and feel shame, this just adds suffering to your life. Your thoughts are always optional. As a human we always want to go to the worst case scenario or the thought that brings us the most hurt.
There is always the opportunity to choose love. Love and compassion toward yourself. You get there by choosing the thoughts that bring kindness and compassion.
An easy way to find these is to think of the words you would tell your best friend if they got a letter from CPSO. The difficult part is stepping into believing these thoughts to be true.
"I am a great doctor who did the best she could in the moment". You will have your own words. These words helped me heal my pain in a similar circumstance.
Be kind to yourself and start to notice your thoughts! Remember they are optional but often sneaky and feel like you are just reporting the news.
xx Sarah, the Charting Coach
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