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Privacy Policy

The Charting Coach – Privacy Policy

Purpose

Charting Coach Pty Ltd ACN 680 667 047 (“The Charting Coach”) recognises that, for the purposes of the services it provides, it may be necessary to collect and retain personal and sensitive information from its customers.

Upon the collection of such information, The Charting Coach assumes responsibilities, under the Applicable Laws, in respect of that information. The Applicable Laws are defined in part 6.

The purpose of this policy is to outline The Charting Coach’s obligations, and its approach to collecting, holding, and disclosing personal information, as required from time to time.

 

Scope

This policy applies to:

  1. all workers of The Charting Coach including (but not limited to):
    • employees;
    • volunteers;
    • contractors; and
    • consultants,

(collectively referred to as “staff”); and

  • consumers and clients of The Charting Coach. 

 

Collection of Personal and Sensitive Information

Where necessary for the provision of its services, The Charting Coach may collect information that could reasonably identify a person. This might include personal information, such as:

  1. a person’s name, date of birth, or address;
  2. a person’s telephone number, email address, bank details, or employment details;
  3. photographs or video footage of a person; and
  4. information obtained from a person’s web browsing activity.

The Charting Coach may also collect sensitive information about a person’s:

  1. racial or ethnic origin;
  2. religious beliefs; and
  3. medical, genetic or general health information.
  4. For the purposes of this policy, the terms ‘personal information’ and ‘sensitive information’ adopt the meanings given to them by the Applicable Laws.
  5. The Charting Coach may collect personal and sensitive information in a number of ways, predominantly through use of The Charting Coach’s website, including (but not limited to): 
    • downloading The Charting Coach’s books or resources;
    • signing up for newsletters;
    • purchasing products or subscriptions;
    • filling out online forms on The Charting Coach’s website;
    • communicating through contact forms on The Charting Coach’s website;
    • responding to surveys; or
    • through use of Automatic Data Collection Technology.

 

What happens to your information?

Use

The Charting Coach may use a customer’s personal or sensitive information where necessary or desirable for the provision of its services.

Other reasons for the use of a customer’s personal and/or sensitive information might include:

  1. to provide promotional offers for its products and services;
  2. to inform customers about their subscriptions with The Charting Coach and its products;
  3. to advertise offers products and services from third parties from which The Charting Coach derives a commission; and
  4. to display tailored advertisements to customers based on their personal characteristics, interests and activities.

Storage

The Charting Coach is responsible for maintaining the confidentiality and secure storage and disposal of personal information and sensitive information that it obtains from its customers.

The Charting Coach takes all reasonable steps to ensure the security of personal information and sensitive information.

Access

Access to personal information or sensitive information is limited to The Charting Coach’s personnel, subject to clause 4.4 of this policy. The Charting coach may disclose personal or sensitive information in circumstances where it

is required or authorised to do so by law. Such disclosure may be made to enforcement agencies, regulatory agencies, litigants, or other such authorities.

  1. The Charting Coach may refuse to provide individuals with access to personal or sensitive information that it stores, where permitted by the Applicable Laws. If this happens, The Charting Coach will provide reasons for its decision.
  2. You will be provided with an opportunity to seek a review of any decision to withhold personal information or sensitive information that you have requested.

Disclosure

Staff of The Charting Coach may collect and access personal information or sensitive information, and may disclose it:

  1. for the purposes set out in clause 4.1;
  2. to regulatory authorities, courts or tribunals, as required by law; or
  3. with the consent of the person who is identifiable by the relevant information.

 

Enquiries

If you have any questions or concerns regarding The Charting Coach’s privacy policy or practices, please direct them to The Charting Coach’s Chief Executive Officer.

The Charting Coach takes privacy complaints seriously. If you remain dissatisfied, you can also make a formal complaint with the Office of the Australian Information Commissioner website www.oaic.gov.au.

 

Applicable Laws

 Australian Privacy Principles

Privacy Act 1988 (Cth)


Last Updated: 22 June 2025