Episode 40: Building A Team Around Physicians To Improve Healthcare

Welcome back to the Sustainable Clinical Medicine Podcast!

In this episode of the Sustainable Clinical Medicine Podcast, Dr. Sarah Smith is joined by special guest Sue Peters. Sue is an expert in optimizing teams and systems for better patient care in family medicine.
They discuss the importance of distributing responsibility among a team that supports each other, the need for standard processes in clinics, and the role of practice facilitators in implementing sustainable models of clinical medicine.

They also dive into the issue of workload management, the benefits of electronic medical records, and the value of team members working to their full potential. Join us for an enlightening conversation on enhancing patient care through effective team building in clinical medicine.

Here are 3 key takeaways from this episode:

1️⃣   Distributing Responsibility: Sue emphasized the importance of distributing responsibility among a supportive team. Building a strong team takes time, but it's crucial for progress.

2️⃣   Investing in Primary Care Teams: We discussed the significance of investing in primary care teams and funding those positions. By lightening team members' workload and delegating non-physician tasks, we can create capacity and space to focus on tasks that truly make a difference to patients and provider workload.

3️⃣   Collaboration and Quality Improvement: Engaging with someone who has quality improvement methodology and practice facilitation is crucial. Practice facilitators are available in different jurisdictions and can help teams develop capacity for improvement.

By constantly identifying issues, discussing solutions, and implementing consistent plans, we can gradually improve patient care and create a better working environment for healthcare providers.


Sue Peters Bio:

Sue Peters is a certified Clinical Audiologist, Organizational Change Professional and Lean Leader with 34 years of healthcare experience working in both the public and private sector.

As a Practice Facilitator, Sue supports physicians, both specialty and primary care, and other clinical team members achieve work-life balance and improve care delivery within their practice environments. She coaches teams to build their capacity for Quality Improvement and adopt a mind-set of continuous improvement.

Sue has most recently worked with the Alberta Medical Association’s Accelerating Change Transformation Team (ACTT) and Health PEI supporting the implementation of Patient’s Medical Home including team-based care and integration with the Patient Medical Neighbourhood and community.

🎧 So grab your headphones and get ready for an enlightening and thought-provoking and uplifting conversation on sustainable clinical medicine with Sue Peters.

Would you like to view a transcript of this episode? Click here

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