The Clinical Day Was Never Built With You in Mind | Episode 191
This episode was originally published on Designing Healthcare That Cares, hosted by Dr. Laura Suttin. We are grateful to Dr. Suttin for the conversation and for permission to share it here.
Episode Summary
Nobody ever walked down the corridor and asked a doctor to see fewer patients today. Nobody ever offered to take half their inbox. The clinical day was not designed with the clinician in mind, and most doctors have spent their careers working inside that reality without ever stopping to question it.
In this episode, originally recorded for Designing Healthcare That Cares with Dr. Laura Suttin, Dr. Sarah Smith talks about what it actually looks like to start reclaiming your day from the inside, how to work with your team differently, what AI can and cannot do for your charting, and why noticing without judgment is always the first move.
What This Episode Covers
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Why the clinical day was never designed with the doctor in mind, and what to do about it now
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How to identify which inbox messages are not doctor work and get them off your plate permanently
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What it looks like to work with your team at the highest level, and how to have that conversation without adding to their load
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Why everything you say yes to in the room has a time consequence, and how to start navigating that
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A practical and honest look at where AI scribing helps and where it quietly creates new problems
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Why noticing without judgment is the foundation of every sustainable change in clinical medicine
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How to batch staff questions, protect thinking time, and reduce the interruptions that drain executive function
Key Moment Worth Hearing
Dr. Smith describes discovering that the clinic nurse was spending over an hour a day booking ultrasound appointments, creating a bottleneck that delayed patient vitals and backed up the entire morning. One conversation redirected that work to the ultrasound clinic's own secretaries. The hour came back. That is the noticing piece in action.
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